We only accept bookings through our partner platforms. After booking, please double-check your tour schedule, date, time, and meeting point to ensure a smooth experience.

Our tours do not include any admission fees. However, there will be a short break (e.g., at a café), and any food or drinks during this time will be at your own expense.

We recommend arriving 10 minutes early to ensure an on-time departure. If you're running late, please contact us in advance. However, if you cannot arrive on time, it will be treated as a cancellation without refund.

You may cancel or reschedule according to the policies of the booking platform you used. In general, changes or cancellations made at least three days in advance are free of charge. Please refer to the specific terms on your booking platform.

Our tours usually proceed rain or shine. However, in the case of thunderstorms or extreme weather, tours may be delayed, shortened, or cancelled. We will inform you of any changes and offer options for rescheduling or refunds.

Our tours involve walking, so basic physical fitness is required. Children must be accompanied by adults. Please ensure that your health condition is suitable for participation.

Yes. Our staff or authorized personnel may also take photos or videos during the tour for social media sharing. By joining, you agree to the use of such media without additional payment or authorization.

Our tours do not include travel insurance. We strongly recommend purchasing travel insurance that covers medical emergencies, ambulance services, and loss of personal items.

Changes may occur due to operational, health, or safety concerns. If there are any updates, we will inform you via email, LINE, or WeChat.

All disputes will be handled by the booking platform you used. Please refer to their dispute resolution policies for assistance.